Reconfiguration Management of Crisis Management Services

IT-support for adaptation of complex systems is widely available if the environment is predictable, the possible actions are limited and repeatable, the system is homogeneous in organisation, or the system is centralised. The domain of crisis management, however, violates all of these conditions. Crises are highly dynamic and chaotic, therefore solutions differ not only from one crisis to another, but a solution has to be continuously adapted to changes in the situation. Since in general multiple autonomous organisations are involved in dealing with a crisis, coordination of crisis response units is inherently distributed.